Everyone has likely experienced disappointment in their lives at one time or another. As a child, a parent might have caused disappointment by not taking an outing to the park after they promised they would. A significant other might have caused disappointment by breaking a promise. A friend might have caused disappointment by not showing up to a special event. No one likes how it feels to be disappointed and no leader would want to cause a team member or client to feel disappointment either.
Disappointment occurs when reality does not meet expectations. Disappointment in the professional setting is usually caused by performance that is lower than expected, breaches of contract, missed deadlines, or a lack of satisfaction overall. It can lead to low team morale, employee attrition, loss of revenue, and loss of clients. How can a leader minimize or even eliminate disappointment among their team and their clients? Here are a few strategies for avoiding disappointment:
If you are dealing with disappointment as a leader, check out this blog post here.